Delivery & Returns

Complimentary free delivery is offered to our Australian customers.

AUSTRALIAN ORDERS

All domestic orders placed before 1:00 pm are shipped the same day or the following business day if purchased on a weekend or public holiday. 

Orders are shipped express with Toll or Fedex tracked and insured for security and peace of mind. You will receive your tracking information via email once the order has been prepared.

INTERNATIONAL ORDERS

International orders placed before 1:00 pm are shipped the same day or the following business day if purchased on a weekend or public holiday. 

Orders are shipped with Fedex for a flat rate of $250.00, tracked, and insured for security and peace of mind. You will receive your tracking information via email once the order has been prepared.

Please be mindful of delivery delays caused by COVID-19.

RETURNS & REFUNDS

Should you wish to return your order please contact info@agdesignerjeweller.com where you will receive a Return Authorisation form (RA Form) which is to be enclosed with your returned order.

On the RA Form please indicate the reason for return. We offer returns on the following:

  • Ring size adjustment
  • Adjustments or additions to the design (could incur a cost)
  • Exchange for different style 

We do not offer refunds; we can assist you by placing your order on a consignment contract where we will refund you on an agreed value upon the new sale of the item.

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