Delivery & Returns

Complimentary delivery is offered to our Australian customers. 

 

AUSTRALIAN ORDERS

All domestic orders placed before 1pm AEST are shipped the same day or the following business day if purchased on a weekend or public holiday. 

Orders are shipped via Toll’s priority service or Fedex. All packages can be tracked and are insured for security and peace of mind. You will receive your tracking information via email once the order has been prepared.

 

INTERNATIONAL ORDERS

International orders placed before 1pm AEST are shipped the same day or the following business day if purchased on a weekend or public holiday. 

Orders are shipped with Fedex for a flat rate of AUD $250.00. All packages can be tracked and are insured for security for security and peace of mind. You will receive your tracking information via email once the order has been prepared. 

Please be mindful of delivery delays caused by COVID-19.

 

RETURNS & REFUNDS 

For domestic orders we allow 14 days from date of delivery. For international orders 30 days from date of delivery. Should you wish to return your order please contact info@agdesignerjeweller.com where you will receive a Return Authorisation form (RA Form) which is to be enclosed with your returned order. 

On the RA Form please indicate the reason for return. We offer returns on the following:

  • Ring size adjustment
  • Adjustments or additions to the design (could incur a cost)
  • Exchange for a different style provided the piece was not custom made for you.